- Go to the “Cameras” tab
- Select and right-click the camera
- In the popup menu, select “Set Orientation”
- On the keyboard, press the CTRL + LEFTSHIFT + ESC keys
- On the keyboard, press the CTRL + ALT + DELETE keys to show the lock screen, and then click the “Start Task Manager” button
- With the mouse, right-click the task bar and select “Start Task Manager“
If the application crashes, Mac OS X will prompt you with the following message:
Click the “Report…“ button, and then the following “Problem Report” window is presented:
Then click the “Show Details” button, and the window is expanded to show full diagnostic information of the crash:
This is the information that you need to email to Support.Select all the text in the “Problem Details and System Configuration” section, and then copy/paste it into an email and send it to us at the usual address email@example.com.
- Windows 7 N and Windows 7 KN
- Windows 8 N and Windows 8 KN
- Windows 8.1 N and Windows 8.1 KN
- Windows 10 N and Windows 10 KN
Manually sending as an email attachmentThis is the preferred method. Here you need to manually locate the log files, so that you can attach them to an email and send it to the usual address firstname.lastname@example.org. There is a menu option in the application to help you with this: On Windows the log files will be somewhere like:
C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_log.txt C:\Users\username\AppData\Roaming\Smart Shooter 4\smartshooter4_prevlog.txtOn Mac the log file will be somewhere like:
/Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_log.txt /Users/username/Library/Application Support/Smart Shooter 4/smartshooter4_prevlog.txt
- Try using a different USB cable to connect, and plug it in to a different USB port on the computer. If you are plugging the USB cable into an external USB hub, instead try connecting it directly to USB port on the computer.
- Make sure the camera battery is charged up.
- Try removing the memory card before connecting the camera. If the memory card has many photos, sometimes the computer will stay busy scanning them when you connect it, which delays Smart Shooter from being able to communicate with the camera.
- Is there any other software running that may try and communicate with the camera? Such as Lightroom (which may try to import photos) or even Nikon or Canon software?
- If you are using a dedicated external camera trigger (cable release or similar), try removing this. Such triggers can interfere with the connection if they are not working correctly.
- If your camera supports WIFI, try disabling this as it may interfere with the USB connection.
- Some older cameras have their own menu option for USB mode, such as the Nikon D300, which may be set to ‘PTP’, ‘Mass Storage’, PC Connection’. Try changing this setting and reconnecting.