Frequently Asked Questions (FAQ)

Purchasing and Shipping

  • Where can I buy Tether Tools gear?
    Tether Tools gear is available in many retail camera shops internationally. To find the one closest to you, check out our Store Locator
  • How much will it cost to ship my order?
    Once items and quantities desired are in your shopping cart, you can determine your shipping charges by clicking on the Calculate Shipping link on the shopping cart page.
  • Do you offer expedited shipping options?
    We do have expedited shipping options available via FedEx 2day or FedEx overnight options
  • How fast is FedEx Shipping?
    FedEx Ground delivers within 1 to 5 business days based on the distance to the destination (delivery to Alaska and Hawaii in 3 to 7 business days). FedEx International Economy delivers within 5 to 7 business days. Expedited services are available with FedEx 2day or FedEx Overnight. Typically orders placed by 2pm MST are shipped the same day.
  • How fast is USPS Postal International?
    USPS Postal 1st Class can take up to 30 business days or longer (Monday-Friday excluding holidays and weekends) for delivery. This timeframe does not including any possible Customs delays. First Class mail service does not provide true shipment tracking. Once the shipment leaves the U.S. it may not update. At that point the number is used to reference any Customs issues. USPS Priority is not a guaranteed delivery time service. The estimated shipping time is 6-10 business days but various based on country. This timeframe does not including any possible Customs delays. USPS Tracking number provided.
  • Can I cancel my order?
    You can cancel your order providing it hasn’t yet entered the shipping process. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. See Return policy.
  • What is the status of my order? Has my order shipped yet?
    For order history or tracking information, please login to your account.
  • Do you ship to my location?
    Yes, we have dealers across the world you can buy from locally but we also ship direct if preferred. Contact us at customerservice@tethertools.com or 888-854-6565 x2 for a quote.
  • How do I return/exchange products I have purchased?
    If you chose to return your purchase, shipping costs are your responsibility and a may be subject to a 15% restocking fee. Please contact rma@tethertools.com or 1-888-854-6565 x2 for a return authorization. If you have any questions please contact us at customerservice@TetherTools.com.

Tethered Photography

  • Where can I get started learning about tethering?
    Check out our tethering 101 series on TetherTalk.com
  • Which cable is right for my camera?
    Please look up your camera in our Cable Finder. If you can not find your camera in there, please email us at customerservice@tethertools.com.
  • What are my software options for tethering?
    We maintain a database of tethering software. Check out our Software Finder.
  • I’m having USB 3.0 Connectivity Issues. Can you help?
    TetherBoost Core Controller is designed to boost and regulate power from a DSLR camera or digital back systems eliminating USB 3.0 connectivity issues. TetherBoost provides consistent power to maintain a stable, reliable connection when a camera is connected to a computer via USB cables. There are many reasons why TetherBoost helps solve USB connectivity issues. Read this helpful article to understand more: Why does my connection fail?
  • Can I tether to my iPad or Tablet?
    The Case Air is a fast, reliable, pro-level, wireless tethering solution that would be the best way to tether to an iPad, iPhone, iPod Touch, Mac, PC, or Android.
  • Do you have a case for my device/tablet? (device other than iPad)
    The X Lock Case only fits the iPads. We also have the AeroTab Universal Tablet Mounting Series available this gives nearly all tablet users the ability to mount a tablet to any tablet, light stand, arm, clamp or grip so you can mount the tablet anywhere. Please check out our iPad & Tablet Mounts page to review the differences and determine which is the best solution for you.
  • Which cameras are supported by Case Air?

RapidStrips for the RapidMount SLX and RapidMount Q20

We have a dedicated FAQ for the RapidStrips here.

Case Air Wireless Tethering System

We have a dedicated FAQ for the Case Air here.

Case Relay Camera Power System

We have a dedicated FAQ for the Case Relay here.