Case Air Wireless Tethering Videos & FAQ

Apps and Software

Manuals

Downloadable Manual – Apple iOS

Downloadable Manual – Android

Downloadable Manual – Windows

Videos

Demonstrated on iOS

Compatibility

  • Which operating systems are supported?
    The Case Air is available for:
    • iOS (iPhone and iPad)
    • Android
    • Microsoft Windows
    • Mac OS X
  • Are you planning on supporting a particular camera model?
    The Case Air currently only has full functionality with Nikon and Canon cameras. We’re working on expanding the product to be compatible with Sony and other camera brands but no timetable as of yet. For a complete list of supported Canon and Nikon cameras, click here.
  • Is my camera supported?
    The Case Air currently only has full functionality with Nikon and Canon cameras. We’re working on expanding the product to be compatible with Sony and other camera brands but no timetable as of yet. For a complete list of supported Canon and Nikon cameras, click here.

Installation

  • Where do I download the app/software?
  • How do I install the Windows Application?
    After you’ve downloaded the .zip file, double click it and extract it to your computer. Open the folder it creates and double click on setup. Follow the prompts to complete the installation.
  • How do I install the MacOS Application?
    After you’ve downloaded the .dmg file, double click it to mount the file. Click and drag the CaseRemote App to your Applications folder. Double click to launch.
  • What is the silver metal device included in the box?
    That is the Lanyard Threading Tool. To better help you install the lanyard, we’ve include this tool to help fish the cord through the Case Air. To learn how, watch this video.
  • How do I update the Case Air application (Case Remote)?
    Our developers are continuously making improvements, adding features and sometimes fixes to Case Air. When updates are available, please follow the instructions here to update your device.
  • How do I determine the version of the Case Air application (Case Remote) I have installed?
    For complete instructions on how to determine which version of Case Remote you have installed, please visit this page.
  • How do I determine the firmware version of the Case Air application (Case Remote) I have installed?
    For complete instructions on how to determine which firmware version of Case Remote you have installed, please visit this page.

Usage

  • How do I connect my device to the Case Air?
    Make sure:
    1. The Case Air is fully charged (green light) and you have fully charged batteries in the camera well.
    2. Disable WiFi communication on the camera itself and/or have removed any WiFi cards in the camera.


    To start up please try the following:
    Shut everything down. Turn off your camera and the Case Air. Completely close the app or the software, do not simply not minimize it.

    1. Keep the camera turned off
    2. Create the WiFi network by turning on the Case Air (press & hold 2 seconds, blue flickering light indicates CA is creating WiFi, solid blue light WiFi network is created)
    3. Connect your device to the Case Air WiFi
    4. Open the app or software
    5. Turn on the camera so the app/software will then recognize the camera.


    If you get a notification of a firmware update, please update, make sure the Case Air is fully charged before updating the firmware.
  • Can I use Case Air while it is charging?
    Yes, you can continue to use the Case Air while it’s charging. This will require a separate cable (sold separate) that allows you to do both. With this cable, you can charge the Case Air via any USB outlet like a wall adapter or external power bank.
  • Can I still write images to the SD/CF Card?
    Yes. In fact you are required to shoot to camera’s card as well as the Case Air App.
  • Can a single Case Air work with different cameras?
    Yes, each Case Air can work with any of the supported cameras. However, each Case Air can only control a single camera at a time.
  • How come Live View exposure isn’t changing or updating?
    There are a few things to check all related to the camera. If you are shooting in Aperture Priority, Shutter Priority, or Program mode, exposure won’t change unless you change exposure compensation. When in Manual mode, the exposure should change based off your settings. If you are not seeing this updated in the Case Air or on the back of your camera, the issue is your camera. For Canon cameras, make sure “Exposure Simulation” is on. For some Nikons, there is a setting called “Exposure Preview.” Please refer to your camera manual to determine if your camera has this setting and how to turn it on.
  • Can I shoot RAW files?
    The Case Air will allow you to shoot at whatever quality setting your camera is set at. If you shoot RAW, the Case Air will handle the RAW file in the following manner depending on operating system:
    • iOS: If you shoot in a mode that includes a RAW file, the Case Air will send the JPG and the RAW thumbnail (not the full RAW file). There will be a thumbnail icon of the RAW file to let you know the RAW files was captured.
    • Android: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your Android device. Since the RAW files need a special software to open, it will not show in the Android photo gallery. You will need to find a folder named “CASE Remote” in your storage, all the files you download are in this folder. If you can’t find the folder, you can search “CASE Remote” in your local storage.
    • Mac & Windows: If you shoot in a mode that includes a RAW file, the RAW file will be sent to your computer. This will be a configurable option shortly.
  • How fast do JPEGs and RAW images transfer from the camera to your device?
    In our internal testing, JPEGs transferred in approximately 5 seconds, RAW images were longer due to the size of the file.
  • How do I attach my Case Air after connecting it to my camera?
    The Case Air features an integrated hot shoe mount for using on your camera. If you’re mounting a flash or trigger on the hot shoe simply add a RapidMount Accessory Extension Bar to your hot shoe. Then, you can mount both the Case Air and flash/trigger on the bar. You would plug the Case Air into the USB as normal and then use a sync cord to plug your flash/trigger into your camera’s sync port. To learn more , visit How to Mount the Case Air to Your Camera.

Trouble Shooting

  • How do I troubleshoot my connection?
  • I’m done using Case Air, why can’t I get the Internet?
    Your device is most likely still connected to the Case Air Wi-Fi network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the the approriate network.
  • I have a Wi-Fi signal, why can’t I connect to the Case Air?
    Likely your device is not on the Case Air Wi-Fi network, but rather on some other local network. To change network, open the “Settings” app on your device, then select “Wi-Fi” and choose the Case Air network.
  • How come touch to focus is not working on my Canon?
    Many Canon cameras have a setting for auto focus mode in live view. Please check your camera’s user manual for this specific setting. It is often found under a menu item called “AF Mode” or “Live View/Movie func. set.” Often resetting your camera to factory defaults will set this to the proper setting.
  • Why can’t I see my photos in the Photos app on iOS?
    Sometimes, during installation or first usage, the app does not have permissions to create a needed album in the Photos App. Check for these two things:
    • Check that the app has permissions to access the iOS photos. Go to Settings -> Case Remote and check to see if it has photos permissions turned on.
    • Create an album in the Photos app by going to Photos -> Albums -> Tap the + sign in the upper left. Name the album CASE Album

WiFi Router

  • How do I connect my Windows computer to WiFi while using the Case Air?
    You will need to connect your Case Air to your router. View the instructions here.
  • How do I connect my Mac computer to WiFi while using the Case Air?
    You will need to connect your Case Air to your router. View the instructions here.

Specs

  • From how far away can I control my camera?
    Wi-Fi connection strength is adversely affected by distance and obstacles. So the closer you are the camera and the clearer the line of the sight, the better connection and faster transfers you will have. With no obstacles, the Case Air can be controlled from about 150 feet before connection issues begin to arise.
  • How long does the Case Air battery last?
    The Case Air lasts about 6 hours with normal usage and 9 hours on stand by time.
  • How long does the Case Air battery take to charge?
    The Case Air charging time depends on your charging source, but a typical 5v 2.1a USB wall outlet will charge it fully in about 2 hours.
  • What kind of download speed can I achieve?
    Transfer speeds are very sensitive to Wi-Fi network strength and of course the size of the image being transferred. Small JPG files (< 5 MB) can be transferred in just a couple seconds. RAW files will take about 10-20 seconds depending on file size and signal strength (a weaker signal will greatly increase the download time).
Additional details or to purchase a Case Air Wireless Tethering System