Why can’t I see my photos in the Photos app on iOS?

Sometimes, during installation or first usage, the app does not have permissions to create a needed album in the Photos App. Check for these two things:
  • Check that the app has permissions to access the iOS photos. Go to Settings -> Case Remote and check to see if it has photos permissions turned on.
  • Create an album in the Photos app by going to Photos -> Albums -> Tap the + sign in the upper left. Name the album CASE Album